Managed Services

Most Salesforce implementations end at go-live. The partner celebrates, the team gets logins, and then reality sets in — three releases a year, adoption gaps, data that drifts, automations that nobody remembers building. Salesforce managed services fills that gap. Aether provides ongoing Salesforce administration, optimization, and support so your platform keeps delivering value long after the project team moves on.

What We Cover

• Ongoing Salesforce administration — user management, permission sets, workflow maintenance, and day-to-day configuration changes
• Salesforce release management — proactive review and testing for all three annual releases (Spring, Summer, Winter) so updates never break what you built
• Enhancement requests and backlog management — new features, process improvements, and optimizations prioritized and delivered continuously
• Data quality management — deduplication, validation rules, and data hygiene to keep your CRM trustworthy
• Integration monitoring and maintenance — API health checks, error handling, and MuleSoft or native integration upkeep
• User training and adoption support — onboarding new users, refresher sessions, and documentation so your team actually uses what you paid for
• Reporting and dashboard optimization — building the reports leadership needs and retiring the ones nobody opens
• Incident response and break-fix support — when something breaks, we fix it. ITIL-aligned, 24/7 coverage on retainer

How We Deliver

We run managed services on a Kanban model — no artificial sprint deadlines, just a continuously prioritized backlog in Jira. You submit requests, we triage, deliver, and report. A dedicated delivery lead owns your account (consultancy, not body shop). Monthly reporting covers completed work, open items, platform health, and recommendations. Proactive, not reactive — we flag issues before they become incidents.

Who This Is For

• Companies without a full-time Salesforce admin — you need the expertise without the headcount. Our team of 40+ certified consultants becomes your Salesforce department.
• Teams whose implementation partner disappeared after go-live — you have a live org, open tickets, and no one to call. We pick up where they left off.
• Organizations struggling with adoption or data quality — the platform is live but underused, reports are unreliable, and users have built workarounds. We fix the foundation and rebuild trust in the system.
• Growing companies that need Salesforce to scale with them — new teams, new processes, new integrations. You need a partner who understands what you have and can evolve it without starting over.

If your Salesforce org needs more than what it is getting today, fill out the form and tell us what you are dealing with. No pitch deck — just a conversation about what your platform needs next.